SERVICE UPDATE: Our contact centre will be closed on Tuesday 30 April for staff training. If you have an emergency, please call us on 0300 373 3000 and our out of hours service provider will be able to help you. If you need to raise a non-urgent service request or have a general enquiry, please use our contact us form on our website and your message will be picked up when the team are back in the office on Wednesday morning.

FACEBOOK UPDATE: Our Facebook accounts for Network Homes and Network Homes sales have been compromised. We’re doing everything we can to liaise with Facebook and resolve this issue. Until then, please do not use our Facebook accounts to contact us and ignore any messages or post you may have received from our Facebook accounts from Thursday 28 September 2023. 

Planned work

We are committed to making sure that your home is well maintained and in a good state of repair.

We have a programme of planned (or cyclical) maintenance to replace or renew different parts of your home when they reach the end of their serviceable life.

Planned maintenance includes:

  • Replacing central heating systems
  • Replacing windows
  • Replacing kitchens and bathrooms
  • Renewing the roof
  • Replacing electrical wiring
  • Replacing external doors.

We will contact you before we carry out any work to make sure that we cause as little disruption as possible.

Cyclical maintenance

We carry out cyclical maintenance every eight years.

Cyclical maintenance could include:

  • repairs to external walls
  • painting the outside of your property
  • fencing repairs
  • landscaping common areas

Please note: As these works are not essential to your health, safety or comfort, we can only schedule these works when the funds are available to us.

Safe Space

Together we can end domestic abuse