Your home
On 1 October, Sovereign Housing Association and Network Homes came together as SNG (Sovereign Network Group). As one organisation we can invest more into building more new homes, maintaining existing homes and providing services to customers. You can visit our new corporate website to find out more about the new organisation.
In this section, you'll find information about the services we provide to SNG customers in the former Network Homes area (covering London and the East of England). If you are an SNG customer who lives in the former Sovereign area (South and Southwest England) please visit their website.
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Paying your rentLearn how you can pay your rent and the support available if you need help managing your payments.
Pay your rent -
Repairs and maintenanceFind out how to report a repair, and learn about condensation, repair times, gas and fire safety.
Repairs and maintenance -
Your tenancyFind out about your rights and responsibilities, pets, pests, mutual exchanges and Right to Buy.
Your tenancy -
Shared owners and leaseholdersYour responsibilities, service charge, ground rent, buying and selling.
Homeowners -
Home contents insuranceWe don't insure the items in your home. Make sure they are protected!
Get home contents insurance -
DownsizingAre you affected by the bedroom tax? Find out how to downsize.
Downsizing -
Complaints and complimentsWe are committed to providing an excellent customer service and we welcome all feedback from our customers. We also recognise however that sometimes things go wrong.
Complaints and compliments -
Building, fire safety and claddingGet the latest on building and fire safety, plus find out what's happening with cladding on your block.
Building and fire safety -
My building - FRAs, documents and newslettersView your building's fire risk assessment (FRA) and other documents , including fire evacuation strategy, building safety and estate updates.
My block documents (FRAs) -
Rent a garageWe have garages that you can rent in East Hertfordshire.
Rent a garage in East Herts
