report a repair

Riversmead tenants can report repairs online by completing the form below and pressing submit.

Alternatively, repairs can be reported by telephone to the Repairs Office. Repairs should not be reported direct to contractors.

During office hours (9.00am to 5.00pm, Monday to Friday) call 01992 514501 or 01992 514502.

You can also call into our offices in Hertford, or write to us at:

Riversmead Housing Association
Property Services
Riversmead House
36 Ware Road
Hertford
Herts SG13 7HH

For Emergencies outside of normal office hours you should telephone 01992 639561

Personal details

Questions marked in bold must be completed.

Address line 1

Address line 2

Town

Postcode

Location of the problem Front door Hallway Kitchen Lounge Dining Room Stairs Landing Main Bedroom 1 Second Bedroom Other Bedroom Bathroom Outside property Other - please specify

How long have you had this problem 1 day 2-7 days 8-14 days 15 days+

Description of the problem

Access to property Telephone tenant to arrange access Other - please specify

Your title: Mr Mrs Ms Miss Other. If other, please specify

Your name

Daytime telephone

Mobile telephone

Evening telephone

Email address

Are you the tenant? Yes No If No, please specify

Have you reported this problem before? Yes No

Data Protection Act 1998 The personal information you provide to us will be processed fairly and lawfully. For further information regarding the Data Protection Act please go to www.hmso.gov.uk.

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